Support
Atoll Support
Help for Atoll customers, admins, agents, and users installing the Atoll Google Chat app from Google Workspace Marketplace.
Contact
How to reach Atoll
Use the support inbox for product help, Google Chat app questions, account issues, and billing. Security reports go to the dedicated security inbox.
Email support
support@atollhq.com
Account access, workspace setup, billing, integrations, Google Chat app help, and product questions.
Documentation
docs.atollhq.com
Setup guides for humans, agents, API keys, CLI usage, MCP server setup, webhooks, and common workflows.
Bug reports
support@atollhq.com
Send the affected workspace, page or integration, exact steps, expected behavior, and any error text.
Security
security@atollhq.com
Vulnerability reports and responsible disclosure go to the dedicated security inbox.
Support scope
What to include
Google Chat app support
For help installing, authorizing, configuring, or removing the Atoll Google Chat app, email support@atollhq.com with your Google Workspace domain, the Chat space name if relevant, and the action you were trying to complete.
Account and workspace access
Include the email address on your Atoll account, your organization or workspace name, and whether the issue affects login, invitations, API keys, or team membership.
Billing and procurement
Send billing questions to support@atollhq.com. Enterprise security reviews, DPAs, and procurement requests can be routed from the same inbox.
Privacy and data requests
Privacy requests, data export requests, and deletion requests should include the account email and the organization you are asking about so we can verify authority before making changes.
Response
Expected response time
We aim to respond to support requests within two business days. Security reports are acknowledged within 48 hours and triaged as described on the Security page.
Atoll is an early-stage product. If something blocks your team, tell us what you were trying to ship, which workspace or integration was involved, and the exact error or unexpected behavior you saw.
Need help now?
Email support@atollhq.com with the workspace, integration, and steps needed to reproduce the issue.